PureChat helps break down the barriers of communication for your web site's Visitors, placing you just a click away.
PureChat administrators and operators log into the OperaTor Console. On this screen operators set their statuses, are alerted to incoming chat requests, and access all operator-level features.
* Completely web-based, runs on your ASP.NET web server
* Daily email update with stats regarding # of chats and operator chat times
* Manage multiple chat sessions at once
* Use / add / edit / delete macros for commonly used phrases
* Set status to available or away
* Visual cues help multiple chats flow smoothly
* Plug-in architecture for developing interoperability with other software (includes Axosoft OnTime plug-in)
* Place users back into the chat queue so another operator can assist
* Instantly receive chat request notifications
* View all logged in operators
* View all active chat sessions
* View all pending chat sessions
* View all complete chats
* View Abandoned chats
* Operator console resizes vertically and horizontally to maximize the chat area
* Individual chat windows resize
